1. Delivery times and methods

a. Delivery to Easybox (under 20 kg, 47cm x 44.5cm x 39 cm): 1–3 business days (exceptions: see Article 4)

b. Standard courier delivery: 2–4 business days (exceptions: see Article 4)

2. Conditions for initiating the delivery process

a. We reserve the right to verify each order prior to shipment.

b. An order may be held or delivery delayed in the following cases:

1. you have refused or failed to collect previous orders;
2. the quantities ordered appear suspicious or do not comply with standards, raising concerns they may be intended for resale;
3. the order value has not been paid online (cash on delivery was requested);
4. incorrect or false information was provided regarding identification, contact, or delivery address;
5. you have previously violated our platform’s Terms and Conditions and attempt to place orders by partially altering identification data;

c. We reserve the right to cancel the order completely if:

1. we request additional clarifications and do not receive a response within 48 hours from the last request;
2. you have repeatedly violated our platform’s Terms and Conditions and were previously restricted;
3. an error has occurred in the stock processing system and we are subject to supply capacity constraints;
4. we are facing technical or legal difficulties that prevent us from performing the contract;

3. Delivery terms

a. Once compliance with the delivery conditions has been verified and confirmed, the shipping process is initiated immediately.

b. We provide assistance throughout the delivery process and guarantee access to all necessary information regarding your order.

c. We archive photographic and/or video materials (as applicable) reflecting the condition of the package at shipment, which may be requested by you.

d. We are not responsible for:

1. the package after it has been handed over to our third-party delivery partner;
2. the accuracy or completeness of information provided by our third-party delivery partner;
3. the quality of transportation carried out by our third-party delivery partner;
4. the processing of data by our third-party delivery partner (see our Privacy Policy for details regarding third-party partners);

4. Special / Unforeseen Situations

a. In the event of difficulties caused by our third-party partners, we will inform clients through our official communication channels.

b. We are not responsible for delays caused by third parties and do not provide compensation for these delays.

c. In the event of internal issues, we will inform clients through official communication channels.

d. The company assumes exclusive responsibility for difficulties caused by internal processes.

e. If an internal issue does not prevent the completion of the sales contract, for every 3 additional business days of delay beyond the delivery terms established in Article 1, we offer 15% of the order value as compensation.

f. If the internal issue prevents the completion of the sales contract, we reserve the right to cancel the order and fully compensate the order value.

5. Your Rights and Assistance

a. We provide full assistance if you encounter difficulties with our delivery partners.

b. If issues cannot be resolved individually, please use one of our official contact methods to notify us.

c. For your protection, we recommend archiving photographic and/or video materials (as applicable) upon receipt of the package and retaining any physical evidence relevant for potential claims or compensation requests.

6. Special Notes

a. Calendar days = any day of the calendar, regardless of whether it is a public holiday or weekend (Saturday, Sunday).

Example: If you received a parcel today and you have a 14-calendar-day return period, and the next 5 days are non-working days (public holidays or weekend), these 5 days are still counted within your return period.

b. Business days = Monday to Friday, except when these days are public holidays.

Example: If you received a return confirmation today and we specify a 3–5 business-day refund period, and the next 5 days are non-working days (public holidays or including a weekend), these 5 days are not counted, as they are not part of the regular working schedule. We cannot guarantee the availability of our services or support during these days.

c. Any changes to this policy will be announced by publishing the date on which the latest modifications were made. This date also becomes the effective date from which the updated policy applies.

d. You have the right to request a previous version of this policy, provided you present a valid and justified reason.